Refund policy
Refund Policy
Refund Policy
At Mandi Cruz Media LLC, we are committed to providing high-quality educational resources and products.
Digital Products
Due to the instant nature of digital downloads, all digital products, ebooks, guides, journals, templates, and educational materials are non-refundable once purchased and delivered.
If you experience a technical issue accessing your purchase, please contact us and we will gladly assist you.
Print-on-Demand Apparel & Merchandise
All apparel and merchandise are made to order.
Because each item is produced specifically for your order, we do not accept returns or exchanges for:
Incorrect size selection
Buyer remorse
Preference changes
If your item arrives:
Damaged
Defective
Misprinted
Incorrect
Please contact us within 14 days of delivery with your order number and photos of the issue. We will work with our production partner to provide a replacement or refund when appropriate.
Printed Journals & Physical Products
If a physical journal or product arrives damaged or defective, please contact us within 14 days of delivery with photos so we can resolve the issue.
Terms of Service
Terms of Service
By accessing or purchasing from Mandi Cruz Media LLC, you agree to the following terms.
Educational Purposes Only
All content is provided for educational and informational purposes only and is not intended to diagnose, treat, cure, or prevent any disease.
Nothing on this website should be considered medical, legal, or financial advice.
Always consult a qualified healthcare professional before making decisions regarding your health.
Intellectual Property
All content, graphics, branding, educational materials, downloads, and designs are the intellectual property of Mandi Cruz Media LLC and may not be copied, reproduced, distributed, or resold without written permission.
Product Information
We strive to provide accurate information. However, product descriptions, pricing, availability, and website content may change without notice.
Limitation of Liability
Mandi Cruz Media LLC shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of this website, its educational materials, or its products.
Governing Law
These Terms shall be governed by the laws of the State of Maryland, United States.
Contact
Questions regarding these Terms may be directed through the Contact page on this website.
These policies are appropriate for your Shopify store and should satisfy Shopify's requirements for publishing policy pages. They also help support services like Google Merchant Center by clearly communicating your refund practices and terms to customers.